Privacy Policy

1. Introduction

Welcome to Vibe Otter, operated by BC Innovation Labs ("we," "our," or "us"). We are committed to protecting your privacy and being transparent about our data practices. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using Vibe Otter, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

Information You Provide to Us

• Account Information: When you create an account, we collect your email address, password, and any profile information you choose to provide.
• Communication Data: We collect the content of your communications with our service, including prompts, requests, and feedback you provide while building your website.
• Payment Information: When you make a purchase, we collect billing information necessary to process your payment. Payment processing is handled by secure third-party payment processors.
• Website Content: We collect and store the websites you create using our platform, including all content, images, and configurations.

Information Collected Automatically

• Usage Data: We automatically collect information about how you interact with our services, including pages visited, features used, and actions taken within the platform.
• Device Information: We collect information about the device you use to access our services, including browser type, operating system, and device identifiers.
• Log Data: Our servers automatically record information when you use our services, including IP addresses, access times, and referring pages.
• Analytics Data: We use analytics tools to understand how users interact with our platform, which helps us improve our services and user experience.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Provision: To provide, maintain, and improve our website building services.
• Algorithm Enhancement: To enhance our algorithms and improve the quality of website generation and customization features.
• Personalization: To personalize your experience and deliver content and features that match your interests and preferences.
• Communication: To communicate with you about your account, respond to inquiries, and send service-related notifications.
• Security: To detect, prevent, and address technical issues, fraud, and other security concerns.
• Legal Compliance: To comply with legal obligations and enforce our terms of service.
• Business Operations: To conduct analytics, measure service performance, and inform business decisions.

4. Information Sharing

We are selective about how we share your information:

Service Providers

We share information with third-party service providers who assist us in operating our platform, including:

• Anthropic: We use Anthropic's advanced language models through API calls to power our website generation features. Your prompts and interactions may be processed by these systems to create and customize your websites.
• Hosting Providers: To host and deliver your websites and our platform.
• Analytics Providers: To help us understand usage patterns and improve our services.
• Payment Processors: To handle billing and payment transactions securely.

Other Disclosures

• Legal Requirements: We may disclose information if required by law or in response to valid legal requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.
• Protection of Rights: We may disclose information to protect our rights, property, or safety, or that of our users or others.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure development practices and code reviews
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights

You have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to certain exceptions.
• Data Portability: You can request a copy of your data in a structured, commonly used format.
• Opt-Out: You can opt out of certain communications and data processing activities.

To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us:

• Remember your preferences and settings
• Understand how you use our services
• Improve site performance and functionality
• Deliver relevant content and features

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our services.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Generally, we retain user data for up to 5 years after your last activity on our platform. After this period, we will delete or anonymize your information unless we are required to retain it for legal or legitimate business purposes.

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately, and we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: